CLEO LYCRA

Cleo Lycra's | Lingerie Box
FREE UK DELIVERYDISCREET | TRACKED | WORLDWIDE | SHIPPING
Privacy Policy
• • •
OVERVIEWWelcome to Cleo Lycra!These Terms and Conditions govern your use of the websites https://cleolycra.com and https://clientele.cleolycra.com (collectively referred to as the 'Sites'). These Sites are owned and operated by Cleo Lycra ('we', 'us', or 'our').These Terms and Conditions ("Terms") govern your access to and use of my online services, including livestreamed performances, the purchase of physical and digital products, and custom requests, provided by me Cleo Lycra ("I", "me", "my","mine", "Performer","Cleo Lycra").
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We operate this store and websites https://cleolycra.com, https://clientele.cleolycra.com (collectively referred to as the 'Site/s', 'we', 'us', or 'our', Cleo Lycra) including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping and unique user experience, that refer or link to these legal terms (the 'Legal Terms') (collectively referred to as the 'Services').
including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”).We provide appointments for online live streaming meetings, sell physical clothing, digital goods, and handle custom order requests (subject to being accepted by us first).
By accessing our sites, engaging with us - our sites - our Services in any way, contacting me, booking an appointment, purchasing products, or submitting a custom request, or any other of our Services, you agree to be bound by these Terms and Conditions. Please read them carefully, they describe your rights and responsibilities when you use the Services
WARNING: THIS WEBSITE AND OUR SERVICES CONTAIN EXPLICIT ADULT CONTENT. YOU MUST BE 18 YEARS OF AGE OR OLDER IF THE MINIMUM AGE OF MAJORITY IN YOUR LOCATION OF RESIDENCE IS HIGHER, TO ACCESS OR USE ANY PART OF THIS SERVICE.AGREEMENT TO OUR LEGAL TERMSThese Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ('you'), and Cleo Lycra, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, at our sole discretion, to make changes or modifications to these Legal Terms from time to time which will take effect immediately upon posting. We will alert you about any changes by updating the 'Last updated' date indicated at the very top of these Legal Terms pages, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.
1. OUR SERVICES
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
2. INTELLECTUAL PROPERTY RIGHTS
Our intellectual property
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the 'Content'), as well as the trademarks, service marks, and logos contained therein (the 'Marks'). All intellectual property provided by us during the Services are and remain our intellectual property or that of our licensors. These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, remove any copyright - trademark - or other proprietary notices from the content, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of ours, or any third party. All rights not expressly granted herein are reserved by us. You are prohibited from using our content in any way that would be defamatory, illegal, or bring us into disrepute.
Our names, logos, product and service names, designs, and slogans are trademarks of Cleo Lycra or our affiliates or licensors. You must not use such trademarks without the prior written permission from us. The Content and Marks are provided in or through the Services 'AS IS' for your personal, non-commercial use only. Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United Kingdom and around the world. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners. PROHIBITED USE OF OUR SERVICES IS A SEVERE BREACH OF THESE TERMS, INFRINGES OUR INTELLECTUAL PROPERTY RIGHTS, AND MAY LEAD TO LEGAL ACTION, INCLUDING CLAIMS FOR DAMAGES.Your use of our ServicesThe sites are accessible globally - only access the sites if you are legally allowed to in your jurisdiction and or current location.
Subject to your compliance with these Legal Terms, including the 'PROHIBITED ACTIVITIES' section below, we grant you a non-exclusive, non-transferable, revocable licence to:
access the Services; and
download or print a copy of any portion of the Content to which you have properly gained access,
solely for your personal, non-commercial use.Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: [email protected]. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owner or licensor of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
Your submissions
Please review this section and the 'PROHIBITED ACTIVITIES' section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ('Submissions'), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:
confirm that you have read and agree with our 'PROHIBITED ACTIVITIES' and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
to the extent permissible by applicable law, waive any and all moral rights to any such Submission;
warrant that any such Submission are original to you or that you have the necessary rights and licences to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and
warrant and represent that your Submissions do not constitute confidential information.
You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.3. USER REPRESENTATIONS
By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorised purpose; and (7) your use of the Services will not violate any applicable law or regulation.If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account, without refund to you and refuse any and all current or future use of the Services (or any portion thereof).4. USER REGISTRATIONTo use the Services, including accessing or browsing our online sites and store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, at our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.You may not transfer, sell, assign, or license your account to any other person.5. PRODUCTS
We make every effort to display as accurately as possible the colours, features, specifications, and details of the products available on the Services. However, we do not guarantee that the colours, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colours and details of the products. Colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our sites.
Products may have signs of wear, you accept that that is to be expected as they are for sale because of their novelty and association with Cleo Lycra as the performer - only.
All descriptions of products are subject to change at any time without notice at our sole discretion. All products are subject to availability. Prices for all products are subject to change, but this will not affect products, Services paid for. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis and for any reason. All products and services are sold "as is", all sales are final and no refund, return or exchange will be permitted or issued.2. Booking
Booking Process: All appointments are virtual and take place online only, and must be booked through our website booking system. If you prefer that we book the appointment for you, we do so internally, via the online booking system. You will receive a confirmation email upon successful booking.
Payment: All fees for Services must be paid in full at the time of booking. The booking is confirmed, only once payment has successfully been completed.You are able to book an appointment up to 1 hour before the appointment time, during the hours of our availability, if there is still availability for your preferred date and time to book the appointment for.
Pricing: The price for each meeting is charged according to meeting length and will be clearly stated on our website booking system at the time of booking. We reserve the right to change our prices at any time, but this will not affect appointments already booked and paid for.
You must be 18 or older if the minimum age of majority in your location of residence is higher; to book an appointment. If we suspect you are under 18, you will be asked to provide valid ID as proof.
Appointments cannot be cancelled but may be rescheduled once (subject to availability), and up to a minimum of 48 hours before your confirmed scheduled appointment time, the reschedule date must be chosen from the following next 14 days of our availability ONLY (which is always indicated in the website booking system) from the current date; rescheduling an appointment is subject to availability of an unbooked slot to reschedule your appointment in, and so is not guaranteed. When you book an appointment, you do so at your own risk in full understanding and agreement that it may not be possible for you to reschedule your appointment, if you desire to.
Once an appointment is booked, just like all other products and services, all sales are final and no refund, return or exchange will be permitted or issued.
Cancellation and Rescheduling by us
In the unlikely event that we need to cancel or reschedule your appointment due to unforeseen circumstances (e.g., illness, emergency, technical issues), we will provide you with as much notice as possible.
We will offer you the option to reschedule your appointment from the following next 14 days of our availability or receive a full refund. We will not be liable for any other costs or expenses incurred by you as a result of such cancellation or rescheduling.
3. Livestreamed Appointments
Meeting Links: Appointment meeting links are unique and generated per meeting, and will be included in your booking confirmation and separate reminders all sent to the email you used to pay for the booking, before your appointment. At scheduled meeting time, we will ask for your order code (this is your booking reference) while you are in the meeting waiting room, we will only grant you permission to access the meeting once you have successfully confirmed the correct order code (booking reference), it will be in the booking order confirmation email so have the order code ready before the meeting commences. You will not be granted entry to the meeting unless you can confirm the correct order code successfully, the amount of time it takes you to confirm the order code, will not be replaced, if you cannot provide the order code at all, then the meeting will be terminated, without refund issued to you. This is an extra privacy and security measure and so it is important you do give any one or any unauthorised third parties the meeting link, or order code.
Joining the Meeting: It is important you join the meeting at the scheduled meeting time, and so it is advised that you are ready to connect to the meeting a few minutes before, so you are prepared to join at the scheduled meeting time. No rescheduling of meeting or extension of time will be added to the meeting if you are late (even if you have notified us before), if you would like to add more time to the meeting (subject to availability), there needs to be no scheduled meeting directly after yours, and if there is not, only the amount of time left (if there is any time left) in our availability schedule for that day can be added to the meeting, all of this will be indicated in the online booking service, you must purchase and complete payment for the additional time to add to the meeting first if the additional amount of time is to successfully be added to the current meeting.
If you are more than 10 minutes late, we reserve the right to consider the appointment cancelled by you, and will proceed to terminate the meeting, without refund issued to you.
Acknowledgement of custom requests included in meeting: custom requests ( subject to being approved of by us, and if so then paid by you) can take place during meetings. Custom requests are always paid for in order for them to be confirmed. Custom requests can occur during meetings only if there is enough time for them to occur, as all custom requests that have been approved by us, are paid before the custom request takes place, discussion of the appropriate time needed to complete the custom request, will have always been agreed upon by us and you first. Each individual custom request has a unique code, called a Cleo Code. For custom requests that are to be included in a meeting, we always present the custom request, by inserting the full name of the custom request and assigned Cleo Code, in the in-meeting messenger, before the custom request is undertaken, this is to mutually acknowledge the custom request promptly due to be undertaken, and give you the opportunity if you have any questions or objections, to do so before we begin the custom request. Custom requests are subjective, and so although we will do our best to provide the services, you purchase a custom request at your sole risk, in understanding and agreement that your expectation versus our undertaking of the custom request may vary, slightly to significantly. Once we have undertaken the custom request, it has been completed and fulfilled, and thus is no longer subject to any potential modifications or objections of any kind by you.
Platform: The meeting can be accessed by app via multiple device types, and desktop browser. Information about the platform used is always included in the order confirmation email. It is important you verify that you have the suitable equipment and software/apps necessary for ensuring that you can join the meeting (before the scheduled meeting starts). It is advised you also test beforehand to ensure that you have verified you are capable of joining the meeting without issue. You are responsible for ensuring you have a stable internet connection, suitable equipment, and the necessary software/apps installed and functioning correctly prior to the appointment.
Technical Issues:
Your Responsibility: we are not responsible for technical issues arising from your internet connection, equipment, or meeting platform setup. If such issues prevent you from joining or continuing the session, the session will be considered cancelled, terminated or completed by you, without refund issued to you.
Our Responsibility: In the unlikely event that we experience a technical issue that prevents us from delivering/completing the services (e.g., internet outage on our end), we will make reasonable efforts to resolve it promptly or reschedule the session for the remaining amount of meeting time left uncompleted due to the technical issue, at no additional cost to you. If rescheduling is not possible, a full refund for the remaining amount of meeting time left uncompleted due to the technical issue, will be provided to your original method of payment.
Meeting Etiquette: You agree to treat us with respect and adhere to any specific rules of conduct communicated by us. If you insult, harass, annoy, abuse, violate our personal boundaries, or threaten us, or make us feel uncomfortable in any way, including being critical of and disparaging others, in our opinion, breach the terms, especially engaging in any of the terms’ prohibited activity or illegal activity, at our sole discretion we reserve the right to terminate the meeting immediately (including before the scheduled meeting time, if you have not adhered to specific rules of conduct before the meeting commences) and your account without refund issued to you. By booking the appointment, you agree to comply with our rules of conduct, instructions and reasonable requests during the meeting.
Confidentiality: we will treat all information shared during our meetings as confidential, subject to exceptions to confidentiality, we may be legally or ethically required to disclose information if:
There is a serious risk of harm to yourself or others.
There is a security, safety or legal obligation to disclose
With your explicit written consent.
PROHIBITION ON CLIENT RECORDING: YOU ARE STRICTLY PROHIBITED FROM RECORDING ANY PART OF THE MEETING (AUDIO, VIDEO, OR SCREENSHOTS) WITHOUT OUR EXPLICIT PRIOR WRITTEN CONSENT.
UNAUTHORISED RECORDING IS A SEVERE BREACH OF THESE TERMS, INFRINGES OUR INTELLECTUAL PROPERTY RIGHTS, AND MAY LEAD TO LEGAL ACTION, INCLUDING CLAIMS FOR DAMAGES.Custom requests: are subject to being approved of by us. We reserve the absolute right to refuse any custom request for any reason. No urine, defecation, emesis, animal, racially, bigotry, disparaging, discriminatory, hatred, under 21 years old related, site prohibition or illegal themes. Custom requests, if approved, will always be undertaken within and never exceeding our personal boundaries. Custom requests will always be discussed and paid for in full in order for them to be confirmed, and as with all our sites’ products and services are non refundable. Custom requests can occur during meetings only if there is enough time already booked in the meeting for them to occur in, discussion of the appropriate time needed to complete the custom request will have always been agreed upon by us and you first. Custom requests can also occur out of meetings, this would be undertaken by us and sent to you as a digital file, just as with meetings the appropriate amount of time needs to be purchased in order for the custom request to occur in full, and so in addition to the price of the custom request, you will need to pay the price per minute, for whatever length we have agreed the custom request will take; all digital custom request files will be sent to you using an online secure file transfer service (a security and privacy measure), and sent to you as a link, in an email from us, once the custom request file has been uploaded to the transfer service it will be the only copy and you will have 30 days to download it, so please ensure you do so within this timeframe, as we will no longer be in receipt of the custom request file once it has been uploaded, the custom request file is our intellectual property, and you must not share it, reproduce it or attempt to monetise it with or for any one, any third party or platform.
Each individual custom request has a unique code, called a Cleo Code, we will always refer to them with their full name and with assigned Cleo Code in our communications with you. For custom requests that are to be included in a meeting, we always present the custom request, by inserting the full name of the custom request and assigned Cleo Code, in the in-meeting messenger, before the custom request is undertaken, this is to mutually acknowledge the custom request promptly due to be undertaken, and give you the opportunity if you have any questions or objections, to do so before we begin the custom request. Custom requests are subjective, and so although we will do our best to provide the services, you purchase a custom request at your sole risk, in understanding and agreement that your expectation versus our undertaking of the custom request may vary, slightly to significantly. Once we have undertaken the custom request, during a meeting or sent as a custom request file, it has been completed and fulfilled, and thus is no longer subject to any potential modifications or objections of any kind by you.SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason at its discretion. Your order is not accepted until we confirm acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as it may be difficult or impossible to correct the details you have entered for your order, once we have begun preparing it, especially if dispatched. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.
You represent and warrant that your purchases are for your own personal use and not for commercial resale or export. All orders made for products and services are completed and sold "as is", all sales are final and no refund, return or exchange will be permitted or issued.SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.6. PURCHASES AND PAYMENT
We accept the following forms of payment:- Visa
- Mastercard
- American Express
- PayPal
- Diners Club
- UnionPay
- Apple Pay
- Google Pay
- Klarna
- DiscoverThe options available to you at the time of purchase may depend on your location, device, and browser used at the time of payment; and if making a payment for Services or tips.Our sites only use secure and reputable third-party payment processors. Your payment information is processed securely by these third parties, your full payment card details are never visible to us and are used by payment processors to complete your order and verify against fraud.You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling fees and all applicable taxes, if any; and you authorise us to charge your chosen payment provider for any such amounts upon placing your order. . VAT may be added to the price of purchases as deemed required by the United Kingdom. We reserve the right to change our prices at any time, but this will not affect Services already paid for. All payments shall be in The Pound Sterling, and (depending on options available to you at checkout in response to your location, device and browser type), may be converted from your local currency if paying from outside the United Kingdom. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.We reserve the right to refuse any order placed through the Services. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, at our sole judgement, appear to be placed by dealers, resellers, distributors or minors.SECTION 5 - SHIPPING AND DELIVERY
All details regarding shipping methods, costs, estimated delivery times, and handling of lost or damaged packages are governed by our dedicated Shipping Policy, which forms part of these Terms and Conditions. We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. It is your responsibility to verify that the products you purchase from the sites are legal in your jurisdiction, and do not disobey any regulations or laws that would make the import of products to your destination address complicated, impossible, or illegal or trigger customs fees or lengthy / customs detaining. We are not responsible for delays caused by shipping carriers, customs fees or processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you. Please review our [Link to Shipping Policy] for complete information.
3. Livestreamed Appointments
Meeting Links: Appointment meeting links are unique and generated per meeting, and will be included in your booking confirmation and separate reminders all sent to the email you used to pay for the booking, before your appointment. At scheduled meeting time, we will ask for your order code (this is your booking reference) while you are in the meeting waiting room, we will only grant you permission to access the meeting once you have successfully confirmed the correct order code (booking reference), it will be in the booking order confirmation email so have the order code ready before the meeting commences. You will not be granted entry to the meeting unless you can confirm the correct order code successfully, the amount of time it takes you to confirm the order code, will not be replaced, if you cannot provide the order code at all, then the meeting will be terminated, without refund issued to you. This is an extra privacy and security measure and so it is important you do give any one or any unauthorised third parties the meeting link, or order code.
Joining the Meeting: It is important you join the meeting at the scheduled meeting time, and so it is advised that you are ready to connect to the meeting a few minutes before, so you are prepared to join at the scheduled meeting time. No rescheduling of meeting or extension of time will be added to the meeting if you are late (even if you have notified us before), if you would like to add more time to the meeting (subject to availability), there needs to be no scheduled meeting directly after yours, and if there is not, only the amount of time left (if there is any time left) in our availability schedule for that day can be added to the meeting, all of this will be indicated in the online booking service, you must purchase and complete payment for the additional time to add to the meeting first if the additional amount of time is to successfully be added to the current meeting.
If you are more than 10 minutes late, we reserve the right to consider the appointment cancelled by you, and will proceed to terminate the meeting, without refund issued to you.
Acknowledgement of custom requests included in meeting: custom requests ( subject to being approved of by us, and if so then paid by you) can take place during meetings. Custom requests are always paid for in order for them to be confirmed. Custom requests can occur during meetings only if there is enough time for them to occur, as all custom requests that have been approved by us, are paid before the custom request takes place, discussion of the appropriate time needed to complete the custom request, will have always been agreed upon by us and you first. Each individual custom request has a unique code, called a Cleo Code. For custom requests that are to be included in a meeting, we always present the custom request, by inserting the full name of the custom request and assigned Cleo Code, in the in-meeting messenger, before the custom request is undertaken, this is to mutually acknowledge the custom request promptly due to be undertaken, and give you the opportunity if you have any questions or objections, to do so before we begin the custom request. Custom requests are subjective, and so although we will do our best to provide the services, you purchase a custom request at your sole risk, in understanding and agreement that your expectation versus our undertaking of the custom request may vary, slightly to significantly. Once we have undertaken the custom request, it has been completed and fulfilled, and thus is no longer subject to any potential modifications or objections of any kind by you.
Platform: The meeting can be accessed by app via multiple device types, and desktop browser. Information about the platform used is always included in the order confirmation email. It is important you verify that you have the suitable equipment and software/apps necessary for ensuring that you can join the meeting (before the scheduled meeting starts). It is advised you also test beforehand to ensure that you have verified you are capable of joining the meeting without issue. You are responsible for ensuring you have a stable internet connection, suitable equipment, and the necessary software/apps installed and functioning correctly prior to the appointment.
Technical Issues:
Your Responsibility: we are not responsible for technical issues arising from your internet connection, equipment, or meeting platform setup. If such issues prevent you from joining or continuing the session, the session will be considered cancelled, terminated or completed by you, without refund issued to you.
Our Responsibility: In the unlikely event that we experience a technical issue that prevents us from delivering/completing the services (e.g., internet outage on our end), we will make reasonable efforts to resolve it promptly or reschedule the session for the remaining amount of meeting time left uncompleted due to the technical issue, at no additional cost to you. If rescheduling is not possible, a full refund for the remaining amount of meeting time left uncompleted due to the technical issue, will be provided to your original method of payment.
Meeting Etiquette: You agree to treat us with respect and adhere to any specific rules of conduct communicated by us. If you insult, harass, annoy, abuse, violate our personal boundaries, or threaten us, or make us feel uncomfortable in any way, including being critical of and disparaging others, in our opinion, breach the terms, especially engaging in any of the terms’ prohibited activity or illegal activity, at our sole discretion we reserve the right to terminate the meeting immediately (including before the scheduled meeting time, if you have not adhered to specific rules of conduct before the meeting commences) and your account without refund issued to you. By booking the appointment, you agree to comply with our rules of conduct, instructions and reasonable requests during the meeting.
Confidentiality: we will treat all information shared during our meetings as confidential, subject to exceptions to confidentiality, we may be legally or ethically required to disclose information if:
There is a serious risk of harm to yourself or others.
There is a security, safety or legal obligation to disclose
With your explicit written consent.
PROHIBITION ON CLIENT RECORDING: YOU ARE STRICTLY PROHIBITED FROM RECORDING ANY PART OF THE MEETING (AUDIO, VIDEO, OR SCREENSHOTS) WITHOUT OUR EXPLICIT PRIOR WRITTEN CONSENT.
UNAUTHORISED RECORDING IS A SEVERE BREACH OF THESE TERMS, INFRINGES OUR INTELLECTUAL PROPERTY RIGHTS, AND MAY LEAD TO LEGAL ACTION, INCLUDING CLAIMS FOR DAMAGES.Custom requests: are subject to being approved of by us. We reserve the absolute right to refuse any custom request for any reason. No urine, defecation, emesis, animal, racially, bigotry, disparaging, discriminatory, hatred, under 21 years old related, site prohibition or illegal themes. Custom requests, if approved, will always be undertaken within and never exceeding our personal boundaries. Custom requests will always be discussed and paid for in full in order for them to be confirmed, and as with all our sites’ products and services are non refundable. Custom requests can occur during meetings only if there is enough time already booked in the meeting for them to occur in, discussion of the appropriate time needed to complete the custom request will have always been agreed upon by us and you first. Custom requests can also occur out of meetings, this would be undertaken by us and sent to you as a digital file, just as with meetings the appropriate amount of time needs to be purchased in order for the custom request to occur in full, and so in addition to the price of the custom request, you will need to pay the price per minute, for whatever length we have agreed the custom request will take; all digital custom request files will be sent to you using an online secure file transfer service (a security and privacy measure), and sent to you as a link, in an email from us, once the custom request file has been uploaded to the transfer service it will be the only copy and you will have 30 days to download it, so please ensure you do so within this timeframe, as we will no longer be in receipt of the custom request file once it has been uploaded, the custom request file is our intellectual property, and you must not share it, reproduce it or attempt to monetise it with or for any one, any third party or platform.
Each individual custom request has a unique code, called a Cleo Code, we will always refer to them with their full name and with assigned Cleo Code in our communications with you. For custom requests that are to be included in a meeting, we always present the custom request, by inserting the full name of the custom request and assigned Cleo Code, in the in-meeting messenger, before the custom request is undertaken, this is to mutually acknowledge the custom request promptly due to be undertaken, and give you the opportunity if you have any questions or objections, to do so before we begin the custom request. Custom requests are subjective, and so although we will do our best to provide the services, you purchase a custom request at your sole risk, in understanding and agreement that your expectation versus our undertaking of the custom request may vary, slightly to significantly. Once we have undertaken the custom request, during a meeting or sent as a custom request file, it has been completed and fulfilled, and thus is no longer subject to any potential modifications or objections of any kind by you.SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason at its discretion. Your order is not accepted until we confirm acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as it may be difficult or impossible to correct the details you have entered for your order, once we have begun preparing it, especially if dispatched. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.
You represent and warrant that your purchases are for your own personal use and not for commercial resale or export. All orders made for products and services are completed and sold "as is", all sales are final and no refund, return or exchange will be permitted or issued.SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.6. PURCHASES AND PAYMENT
We accept the following forms of payment:- Visa
- Mastercard
- American Express
- PayPal
- Diners Club
- UnionPay
- Apple Pay
- Google Pay
- Klarna
- DiscoverThe options available to you at the time of purchase may depend on your location, device, and browser used at the time of payment; and if making a payment for Services or tips.Our sites only use secure and reputable third-party payment processors. Your payment information is processed securely by these third parties, your full payment card details are never visible to us and are used by payment processors to complete your order and verify against fraud.You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling fees and all applicable taxes, if any; and you authorise us to charge your chosen payment provider for any such amounts upon placing your order. . VAT may be added to the price of purchases as deemed required by the United Kingdom. We reserve the right to change our prices at any time, but this will not affect Services already paid for. All payments shall be in The Pound Sterling, and (depending on options available to you at checkout in response to your location, device and browser type), may be converted from your local currency if paying from outside the United Kingdom. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.We reserve the right to refuse any order placed through the Services. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, at our sole judgement, appear to be placed by dealers, resellers, distributors or minors.SECTION 5 - SHIPPING AND DELIVERY
All details regarding shipping methods, costs, estimated delivery times, and handling of lost or damaged packages are governed by our dedicated Shipping Policy, which forms part of these Terms and Conditions. We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. It is your responsibility to verify that the products you purchase from the sites are legal in your jurisdiction, and do not disobey any regulations or laws that would make the import of products to your destination address complicated, impossible, or illegal or trigger customs fees or lengthy / customs detaining. We are not responsible for delays caused by shipping carriers, customs fees or processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you. Please review our [Link to Shipping Policy] for complete information.
7. RETURN/REFUNDS POLICY
All sales and tips are final and no refund, return or exchange will be permitted or issued. Including if your use of Services has been terminated because of you not adhering to the terms, regardless of whether we have fulfilled services to you or not; at our sole discretion.8. PROHIBITED ACTIVITIES
You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us. You agree to use our services and website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website.As a user of the Services, you agree not to directly or indirectly:
Unlawfully use our services.
For any unlawful or malicious purpose,in a manner inconsistent with or in violation of any applicable local, regional, international laws or regulations.
Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
Trick, defraud, or mislead us or other users, especially in any attempt to learn sensitive account information such as user passwords.
Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
Disparage, tarnish, insult, harass, annoy, intimidate, threaten or otherwise harm, in our opinion, us and/or the Services, employees or agents engaged in providing any portion of the Services to you.
Use any information obtained from the Services in order to harass, abuse, or harm another person.
Infringe upon or violate our intellectual property rights or the intellectual property rights of others.
Make improper use of our support services or submit false reports of abuse or misconduct.
Engage in unauthorised framing of or linking to the Services.
To transmit false or misleading information.
Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other malware and material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation or collect or track the personal information of others.
Spam, phish, pharm, pretext, spider, crawl, or scrape; or interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet.
Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
Delete the copyright or other proprietary rights notice from any Content.
Reproduce, duplicate, copy, sell, resell or exploit any portion of the Services.
Attempt to impersonate us, another user or person or use the username of another user.
Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ('gifs'), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as 'spyware' or 'passive collection mechanisms' or 'pcms').
Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorised script or other software.
Use a buying agent or purchasing agent to make purchases on the Services.
Make any unauthorised use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
Share meeting links or content from meetings or custom requests with anyone else.
Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavour or commercial enterprise.
Solicit us for illegal acts or content we have not agreed to provide.
Proposition us or ever ask to meet us in person.
We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.SECTION 10 - Data Protection and PRIVACY POLICY
We are committed to protecting your privacy. All personal data collected and processed in connection with the Services will be handled in accordance with our Privacy Policy and UK data protection laws (UK GDPR and Data Protection Act 2018), which can be viewed here [LINK]. By using the Services, you acknowledge that you have read the privacy policy.
Information you submit to the Services may be transmitted to and shared with third parties (in order to provide and improve the Services for you) that may be located in other countries than where you reside, in order to provide services to you. Our Privacy Policy [link to your Privacy Policy] explains how we and our partners collect, use, store, and protect your personal data, as well as your rights regarding your data. Please read it carefully.File transfer:
All digital files will be sent to you using an online secure file transfer service (a security and privacy measure), and sent to you as a link, in an email from us, once the file has been uploaded to the transfer service it will be the only copy and it will be available for you to download for up to 30 days; depending on the type of file, it may be available for shorter periods of time, which will always be indicated in the email the link is included in, if the case.9. USER GENERATED CONTRIBUTIONS
The Services do not offer users the ability to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, 'Contributions'). Contributions may be viewable by third-party websites and services where necessary for them to provide their services. When you create or make available any Contributions, you thereby represent and warrant that:
The creation, distribution, transmission, performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
You are the creator and owner of or have the necessary licences, rights, consents, releases, and permissions to use and to authorise us, the Services, and third-party websites and services where necessary, to use your Contributions in any manner contemplated by the Services and these Legal Terms.
You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.
Your Contributions are not false, inaccurate, or misleading.
Your Contributions are not unsolicited or unauthorised advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
Your Contributions are not violent, harassing, libellous, slanderous, or otherwise objectionable (as determined by us).
Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
Your Contributions do not violate any applicable law, regulation, or rule.
Your Contributions do not violate the privacy or publicity rights of any third party.
Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.
Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.10. CONTRIBUTION LICENCE
You and Services agree that we may access, store, process, and use any information and personal data that you provide and your choices (including settings).By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.We DO NOT assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.11. THIRD-PARTY WEBSITES AND CONTENT
The Services may contain (or you may be sent via the Site) access to customer tools, links to other websites ('Third-Party Websites') as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software (including any embedded third party functionality) and other content or items belonging to or originating and offered from third parties ('Third-Party Content'), as part of the Services, which we neither monitor nor have any control nor input. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools and websites. Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites. We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.
12. SERVICES MANAGEMENT
We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, at our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) at our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) at our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.13. TERM AND TERMINATION
These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, AT OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, AND WITHOUT REFUND TO YOU REGARDLESS OF WHETHER WE FULFILLED SERVICES TO YOU OR NOT, AT OUR SOLE DISCRETION.If we terminate or suspend your account for any reason, you will remain liable for all amounts due up to, including and past the date of termination; you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.Upon termination, your right to use the Services will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive termination, and will continue to apply following any termination: including, without limitation, ownership provisions, Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy.14. MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. we also reserve the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.15. GOVERNING LAW
These Legal Terms are governed by and interpreted following the laws of the United Kingdom, and the use of the United Nations Convention of Contracts for the International Sales of Goods is expressly excluded. These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of the United Kingdom, except as provided for consumers habitually resident in the EU, you agree that the courts of the United Kingdom will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms. If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by obligatory provisions of the law in your country of residence. In such cases, disputes or claims arising out of or in connection with these Terms may be brought in the courts of the United Kingdom or in the courts of the EU country in which you reside, and ourself and yourself both agree to submit to this non-exclusive jurisdiction.16. DISPUTE RESOLUTION
The European Commission provides an online dispute resolution platform, which you can access. If you would like to bring this subject to our attention, please contact us immediately.17. CORRECTIONS
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, promotions, offers, product shipping charges, transit times and availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services, or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).18. DISCLAIMER
The information presented on or through the Services is made available solely for general information purposes. THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS or usefulness of this information, OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES INCLUDING THAT OF THIRD PARTIES. Any reliance you place on such information is strictly at your own risk. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORISED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGEMENT AND EXERCISE CAUTION WHERE APPROPRIATE.19. LIMITATIONS OF LIABILITY
IN NO EVENT WILL WE, OUR OFFICERS, AGENTS, EMPLOYEES, PARTNERS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, REPLACEMENT COSTS, OR ANY OTHER DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES OR ANY PRODUCT SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES OR ANY PRODUCT, ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES, UNAUTHORISED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, ANY TECHNICAL ISSUES BEYOND OUR REASONABLE CONTROL, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES OR ANY PRODUCT SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.20. INDEMNIFICATION
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, employees, contractors, licensors, and service providers from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your access to and use of the Services; (2) breach of these Legal Terms or the documents they incorporate by reference; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of any law or the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward us or any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us and all of our respective officers, agents, partners, employees, contractors, licensors, and service providers , and you agree to cooperate, at your expense, with us and all of our respective officers, agents, partners, employees, contractors, licensors, and service providers defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.21. USER DATA
We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.22. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.23. CALIFORNIA USERS AND RESIDENTS
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.24. MISCELLANEOUS
These Terms of Service and any policies or operating rules posted by us on these sites or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.SECTION 20 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.SECTION 22 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.25. CONTACT
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:Cleo Lycra
United Kingdom
[email protected]
. Prohibition on Minors
Prohibition on Minors: The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services, they are strictly prohibited for minors. You represent that you are at least 18, or older if the minimum age of majority in your location of residence is higher. If we have any reason to believe you are under 18, your access will be immediately terminated, and without refund given to you whether services have or have not been fulfilled by us, at our sole discretion. We reserve the right to report your activities to relevant authorities.
Jurisdictional Compliance: You are solely responsible for ensuring that your access to and use of our services and content complies with all applicable laws in your jurisdiction.Your use of our Services is also governed by our Privacy Policy, Terms Of Use Policy, and Shipping Policy, all of which are hereby incorporated by reference into these Terms and Conditions.
By proceeding with your access to and use of our Services, you confirm that you have read, understood, and agree to these Terms and Conditions.
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© 2025, CLEO LYCRA | CLEO'S LINGERIE BOX | ALL RIGHTS RESERVED.

